Privacy Policy

Account Information: Name, email address, country of residence, and password when you register.

Identity Verification (KYC): Government-issued ID, proof of address, and other documents required for identity verification and anti-money laundering compliance.

Transaction Data: Deposit and withdrawal history, trade history, wallet addresses, and commission records.

Technical Data: IP address, browser type, device information, and usage logs collected automatically when you use our platform.

Communications: Messages you send to our support team.

We use your information to:

• Provide, operate, and maintain our platform and services
• Process transactions and manage your account
• Verify your identity and comply with KYC/AML obligations
• Send you transaction confirmations, security alerts, and support communications
• Detect and prevent fraud, money laundering, and other illegal activities
• Comply with legal and regulatory requirements
• Improve our platform and develop new features
• Send marketing communications (with your consent, where required)

For users in the European Economic Area, we process your data on the following legal bases:

• Contract: Processing necessary to provide our services
• Legal Obligation: KYC/AML compliance, tax reporting
• Legitimate Interests: Fraud prevention, security, platform improvement
• Consent: Marketing communications

We do not sell your personal information. We may share your information with:

• Service Providers: KYC verification providers, payment processors, cloud infrastructure providers
• Legal Authorities: When required by law, court order, or regulatory requirement
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Fetch.ai Infrastructure: Transaction data necessary for trade execution on the Fetch.ai network

We use the following types of cookies:

• Essential: Required for the platform to function (session management, security)
• Analytics: Anonymous usage data to improve the platform (can be declined)
• Preferences: Remember your settings and language preferences

You can manage cookie preferences through our cookie consent banner or your browser settings.

We retain your personal data for as long as your account is active or as needed to provide services. We retain transaction records and KYC documents for a minimum of 5 years after account closure to comply with anti-money laundering regulations. You may request deletion of your account and personal data, subject to our legal retention obligations.

We implement industry-standard security measures including encryption in transit and at rest, multi-factor authentication, regular security audits, and access controls. However, no system is completely secure. You are responsible for maintaining the security of your account credentials.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact: privacy@arc-fi.ai

Arc-Fi is incorporated in the British Virgin Islands and may transfer your data to servers located in other countries. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

Arc-Fi's services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification. Continued use of the platform after changes constitutes acceptance of the revised policy.

For privacy-related questions or to exercise your rights:
support@arc-fi.ai
Arc-Fi Inc., Unit 8, 3/F., Qwomar Trading Complex, Blackburne Road, Tortola, British Virgin Islands, VG1110